Memo VIP Levels and Loyalty Rewards

VIP Tiers and Loyalty Rewards at Memo

Our loyalty programme at Memo Casino UK runs across four ranks — Bronze, Silver, Gold and Platinum — and each rank changes how quickly rewards reach the balance rather than just the size of them. The core reward is rakeback, worth up to 25% and calculated from the previous day's deposit total as a share of the house edge on slot bets. Bonus funds are excluded from this calculation.

How rakeback pays out depends on rank: Silver members receive it monthly, 30 days after the bet; Gold members receive it weekly, 7 days after the bet; Platinum members receive it instantly, from as little as £0.10. There is no cap on the amount or on winnings generated from rakeback, and claims must be made within a 24-hour window.

Climbing the ranks

Rank is tied to deposit activity rather than a separate point shop, so the more consistently we deposit and play, the faster we move from Bronze toward Platinum. Players who want the full mechanics behind bonus funds and wagering can check our wagering requirements page.

What Each Loyalty Level Changes

Every rank above Bronze adds either a faster rakeback timer or a higher weekly sports cashback cap, and the two rewards stack by level.

• Bronze — weekly sports cashback of 6% up to £300, on a minimum bet of £10
• Silver — weekly sports cashback of 7% up to £1,000, plus monthly rakeback paid 30 days after the bet
• Gold — weekly sports cashback of 8% up to £2,000, plus weekly rakeback paid 7 days after the bet
• Platinum — weekly sports cashback of 10% up to £5,000, plus instant rakeback from £0.10

Weekly sports cashback runs Monday 01:00 to Sunday 23:59 UTC and carries a 1x wagering requirement within 7 days on multiples of 3 or more selections, total odds of 2.74 or higher, with each leg at 1.40 or higher. Full payment timing for any withdrawal, loyalty-linked or not, sits on our payment methods page.

Loyalty Limits and Withdrawals

Loyalty rank affects more than cashback — our daily, weekly and monthly withdrawal limits rise with loyalty rank and are shown directly in the cashier once an account is logged in. This means higher ranks see higher ceilings on what can move out in a single period, on top of the faster rakeback timing described above.

Large wins still follow the same rule regardless of rank: any amount over £10,000 is paid in monthly instalments of up to £10,000 each. Standard withdrawal processing stays at up to 72 hours before the chosen method's own time applies, and card or e-wallet withdrawals return to the original deposit method. Players tracking their own session limits alongside loyalty rewards can review the tools on our self-exclusion page.

Because rakeback and cashback depend on deposit activity, keeping an account verified avoids any delay in collecting higher-rank rewards; the steps are listed on our verification page.