6 min read / Updated Oct 10, 2026
How Memo Casino Protects Your Data
Privacy policy and verification standards sit at the centre of our account checks, with documents reviewed under a 15-day deadline. Memo Casino Online secures accounts with SSL encryption and a dedicated fraud department.
Deposit, Get Back 100%Privacy Policy and Data Protection at Memo
Our privacy policy was last updated on 1 November 2024, the same date our terms and conditions took effect, and it is binding in English. As Memo Casino Online, we collect the personal information needed to open, verify and manage an account: identity documents, proof of address, contact details and payment information submitted through the cashier.
Why we collect verification data
Verification exists to confirm who is depositing and withdrawing funds. We may ask for a passport or ID, a proof of address no older than 6 months, a selfie with an open passport, and a photo of the card used showing only the first 5 and last 4 digits. Documents must be in Latin or Cyrillic script, otherwise a video verification is required instead.
We may also contact players by phone before releasing a payout. If we cannot reach a player by email or phone within 2 weeks, the funds connected to that payout may be retained until contact is re-established. Account closure checks can also include a Skype or Zoom interview and a request for source-of-funds information.
Documents We Request for Verification
The table below sets out the verification items we ask for and the specific requirement attached to each one.
| Document | Requirement |
|---|---|
| Passport or ID | Required to confirm identity |
| Proof of address | Not older than 6 months |
| Selfie with open passport | Taken alongside the ID document |
| Card photo | Shows only first 5 and last 4 digits |
These documents stay linked to the account while a player holds it, and our KYC team aims to reach a decision within 24 hours once an account shows a Temporarily Approved status. For details on the broader checks tied to deposits and payouts, see our verification page.
How We Secure Account Information
We protect the data a player submits through several layered measures, each applied to the account and payment details held on file.
- SSL encryption applied across the site to protect data in transit
- Third-party security tests carried out several times a year
- 24/7 intrusion detection monitoring account activity
- A dedicated fraud department reviewing suspicious account behaviour
- A 15-day deadline for submitting requested verification documents
These measures work alongside the account rules covered on our signing in page, since access security and data protection are closely linked whenever a player logs back into an account.
Data Retention and Player Rights
We hold verification and account data for as long as needed to meet the checks described in our privacy policy, including source-of-funds and fraud reviews. Players who wish to limit their own activity rather than their data can use the tools described on our self-exclusion page, including setting deposit, wagering or loss limits, or requesting self-exclusion by email.
Our terms and conditions, and the privacy policy that accompanies them, are governed under Curaçao law. We ask that any document submitted for verification be genuine and current, since documents older than the stated limits, or submitted in a script other than Latin or Cyrillic without video verification, cannot be processed. Players depositing or withdrawing through methods listed on our payment methods page should expect the same identity checks to apply regardless of the method chosen.