6 min read / Updated Oct 10, 2026
Understanding Verification At Memo Casino
Document checks at Memo usually clear within 24 hours once our KYC team reviews your file. We ask for up to 15 days to submit everything, with a 100% deposit match waiting once your account is confirmed.
Claim 100% deposit matchVerification at a glance
When we ask for Memo Casino online verification, we are confirming identity, address and payment ownership before a withdrawal is released. The table below sets out what we request and why.
| Document | Why we ask |
|---|---|
| Passport or ID | Confirms identity and age |
| Proof of address (under 6 months old) | Confirms current residence |
| Selfie with open passport | Matches the photo to the account holder |
| Card front photo (first 5, last 4 digits) | Confirms ownership of a card used to deposit |
| Additional ID (driving licence, military ID) | Requested if the first document is unclear |
We only ask for documents relevant to how an account was funded, so not every player sees every row above.
Document rules, timing and what fails a check
Our checks sit on three levels — SDD, CDD and EDD — with higher deposits or withdrawals triggering a closer look. Once documents are uploaded, we move an account to Temporarily Approved status while our KYC team makes a decision, which we aim to complete within 24 hours. We give players 15 days from our request to provide the documents listed above.
Common reasons a submission is rejected
A proof of address older than 6 months is rejected outright, as is a selfie that does not clearly show the open passport page. Documents must be in the Latin or Cyrillic alphabet; anything else triggers a video verification call instead of document review, which adds a step before a withdrawal can proceed. A card photo that hides the required digits or shows a card not linked to the account will also be sent back.
In some cases, closing or reviewing an account may involve a Skype or Zoom interview, a source-of-funds question, or a selfie holding the submitted documents together — this is used sparingly, not for every withdrawal. Full conditions around payouts are covered on our payment methods page.
How to get verified without delays
Following these steps keeps the 24-hour review on track and avoids a second round of requests.
- Upload a passport or ID photo with all four corners visible and text readable.
- Submit proof of address dated within the last 6 months — a utility bill or bank letter works.
- Take the passport selfie in good light with the photo page fully open.
- Photograph the card front showing only the first 5 and last 4 digits, nothing more.
- Submit everything within the 15-day window we set once a request is sent.
- Reply promptly if a Skype or Zoom call is requested, as this can otherwise hold a file open.
Once a file is approved, deposits and your welcome bonus terms carry on as normal, and withdrawals follow the timing described on our full review page.